Common Questions

Log into your account and click on My Estimates on the account dashboard.
If you do not have the option to book from a quote or estimate, it may be that the price you have been quoted by the system (a) has not yet been verified by our Sales Team, or (b) is not yet available.

What can you do about this? If an estimate remains unverified for 24 business hours or more, or unavailable for 5 business days, you may send an email to our Sales Team ( as a follow-up to your estimate request.

To obtain an estimate, you will need to know what you intend to ship, and the locations you wish to send them between,
Our agencies are published on our home page, under the locations link.
Dimensional weight (also referred to as "dim" or "volume" weight) considers a package's density, which is the amount of space a package occupies in relation to its actual weight. Dimensional weight is used when packages are large in volume, but do not weigh much.

For example, the shipping charge of a large box of popcorn or inflated balloons may be based on the dimensional weight because of the amount of space it takes on an aircraft.

Enter the tracking number on our online tracking page to track your shipment. Tracking numbers may be found on the My Shipment section of your dashboard.

Where can I find my tracking number?
Tracking numbers for all online bookings are displayed on the My Shipments menu along with the shipment details. You may also find your tracking number on your shipment receipts or confirmation email received from a booking you made.

Although Ship Afrika® may suggest an estimated arrival date of your shipment, some shipments may experience delays due to unforeseen circumstances. If this becomes the case for your shipment, your tracking information will be updated to reflect the situation. However, we encourage you to contact our Customer Services for any clarifications.